“Eminentware just works! I forget it is even doing its job sometimes, and with as many jobs as I have, that is exactly what we are looking for. One less thing I have to worry about!”
- Ryan LaPointe
(MCITP-EA, MCITP-SA,
MCSE, MCSA, MCTS, MCDST)
Server Engineer
Kitsap Credit Union
EminentWare Support & Maintenance Information
Support & Maintenance Package (SMP)
EminentWare's Support & Maintenance Package (SMP) is available in one or three-year plans, and provides access to EminentWare User Support services as well as maintenance releases and updates that are released during your SMP period.
- Email Support
Email based support is available by sending an email to customer support at
customersupport@eminentware.com - Telephone Support
Telephone based support is available via our support hotline Monday - Friday 8:00 am to 5:00 pm CST/CDT (excluding US holidays) by calling +1 866 441 9409 - Web-based Support
Web-based support is available via our Customer Internet Portal at:
https://www.eminentware.com/customerincident - Support Forums
Search our support forums which can be found at
https://www.eminentware.com/cs2008/forums - Maintenance Releases & Updates
SMP customers are eligible to receive maintenance releases and software updates that are released during their SMP term. Maintenance releases and updates cover the specific edition of the product for which you have purchased an SMP. - Reporting
During the support period you may also report any software problem or errors to EminentWare using the same support process described above. If EminentWare determines that a reported reproducible material error in the software exists which significantly impairs the usability and utility of the software, EminentWare will make reasonable efforts to provide a usable work-around solution or to correct the issue in an upcoming maintenance release or update (made available at EminentWare's sole discretion).
Other important SMP information:
- Support Period
The Support & Maintenance Package (SMP) currently offered with our products covers the product for which it is being purchased for a period of either one or three years. The support period begins on the product purchase date and extends for a period of 12 or 36 months, depending on the SMP purchased. An existing SMP customer may renew an SMP for an additional one- or three-year period during the term of the SMP. During the support period, you will receive Support & Maintenance services from EminentWare as described on this page and in section 3 of the EminentWare end-user license agreement ("EULA") or in the SMP Terms of Use, as applicable. - Save big with SMP Renewals
If you are an existing SMP customer, you have the opportunity to renew your Support & Maintenance Package for a period of one or three years. Renewing your SMP will allow you to extend the duration of your support period to receive all maintenance releases and major software versions released during that time. Renewals must be purchased before your current SMP expires and can be ordered up to 90 days in advance. Renew your SMP today to continue to receive priority technical support plus all product releases for free!
